Frequently Asked Questions

MarkUp.io is the simplest way to collaborate on websites, images, PDFs, and videos. Our visual commenting platform enables professionals, teams, and enterprises to create MarkUps, leave contextual feedback, easily share that feedback for review, and get notified whenever someone adds a new comment or responds to a thread in MarkUp.io.

MarkUp.io supports over 30 file types, including PDFs, slides, images, and videos. Please refer to this related support article for a complete list of supported formats.

A Workspace is a single location that houses your MarkUps, as well as Folders for Pro and Enterprise users. A Workspace serves as the main collaboration hub. You can invite team members to your Workspace by navigating to the Workspace’s left sidebar and clicking the Team icon. From there, they’ll be directed to the Team page, where they can add team members via the Invite button. Pro and Enterprise users can also use the Team page to manage roles and permissions. Starting July 26, each user will only be able to create one Free Workspace. If you choose to upgrade to Pro, you will have an option to upgrade your existing Free Workspace, or create a brand new one with Pro features. Users managing multiple Workspaces can view and access all their Workspaces from the left sidebar. They can also move projects from one Workspace to another by clicking the three dots in the top right corner of a project tile, then selecting “Move to.” All existing Workspaces will appear as an option. Once a project has been moved from one Workspace to another, MarkUp.io will automatically transfer all the data and users associated with that project to the chosen Workspace. Finally, you can manage Workspace settings by clicking the Settings gear icon in the left sidebar. This allows you to rename your Workspace, claim its unique URL address, upload a new icon, or delete the Workspace altogether.

Pro and Enterprise users can use Folders to organize their MarkUps. Please note that Folders are not available on the Free plan. Folders have been introduced to reduce the need to establish and maintain an overwhelming number of Workspaces. As a Pro or Enterprise user, you can create as many Folders as you want. One of the biggest differentiators with the newly-introduced Folder structure is that you can create additional Folders within Folders, up to five Folders deep. This feature can help you better organize MarkUps, deliverables, clients, etc. You can share at the overarching Folder level, at the sub-Folder level, or just at the MarkUp level. As a Pro or Enterprise user, you also have more visibility over who has access to a Folder or MarkUp, remove users, or restrict access through the shared link.

There are 4 types of roles within MarkUp.io. Owners control user permissions within a Workspace, including removing user access. Like Admins, Owners can also edit the Workspace, Folders, and MarkUps, with one key difference — Owners own the Workspace and can delete the Workspace at any time. Admins control user permissions within a Workspace, including removing user access. They can also edit the Workspace, Folders, and MarkUps, but cannot delete the Workspace if they are not the primary Owner. Members are collaborators who can upload and comment on MarkUps, as well as invite stakeholders to gather feedback and update content. On the Pro and Enterprise plans, Members can also access and add/remove Folders within a Workspace. Finally, Guests are typically business/project stakeholders or individual clients who are only reviewing a project pertaining to them. Since they are just reviewing and providing feedback, they typically do not have a need to upload MarkUps.

Designed for agencies, service providers, and systems integrators, this referral program will pay commissions on sales of premium plans to partners that share MarkUp.io with prospective clients who then purchase a premium plan. Here’s how it works: Share MarkUp.io with a prospect and submit a referral. They purchase one of our premium plans. You’re rewarded with a competitive commission. Sign up here to start earning credit for referrals!

The MarkUp.io Pro plan is designed for creative professionals, content teams, and enterprises seeking an intuitive way to provide and receive contextual feedback on websites, images, PDFs, and videos.

For $79/month, the Pro plan includes:
– 1 Pro Workspace
– Unlimited users and unlimited MarkUps
– 500GB of storage
– 100MB file size limit for attachments
– Advanced workflow tools, such as comment tracking, archiving, and integrations
– Priority support for a seamless experience

With premium features and collaborative tools, the Pro plan offers everything you need to streamline feedback and enhance productivity—all for one flat monthly fee.

The MarkUp.io Enterprise plan is built for large organizations, marketing agencies, and multidisciplinary teams that need a secure, scalable, and collaborative platform for streamlined feedback and approvals.
The plan includes:

– Unlimited Workspaces, users, MarkUps, and storage
– Advanced security features, including SOC II compliance documentation
– A dedicated Success Manager for personalized support
– Custom onboarding and education options for your team
– Priority support with a 99% SLA
– A custom DPA for tailored data protection

Enterprise pricing is customized to meet your specific needs. Contact us today to learn more and create a plan that works for your organization.

All MarkUp.io pricing plans support unlimited users. In this context, “unlimited users” refers to Admins, Members, and Guests. Admins are able to control user permissions within a Workspace, including removing user access. Members have access to all MarkUps within a Workspace. Guests, on the other hand, can only access specific MarkUps they’ve been invited to review.

Yes! You can upgrade or cancel your chosen plan at any time. If you are on the Pro plan, you can make changes directly through the billing tab in your account settings. If you choose to downgrade or cancel your Pro subscription mid-billing cycle, you will still have access to Pro features until the end of the current billing period. For example, if your billing cycle starts on 6/1 and you cancel on 6/15, you will retain Pro features through 6/30. For users on an Enterprise plan, please contact your dedicated Success Manager for assistance with plan changes.

Ultimately, you should choose your MarkUp.io plan based on your anticipated usage of the platform.

The Pro plan is ideal for creative professionals, content teams, and small to medium-sized teams looking for a simple and effective way to give and receive contextual feedback across websites, images, PDFs, and videos. The Pro plan includes a single Pro Workspace with unlimited MarkUps, unlimited users, 500 GB of storage, priority support, advanced workflow tools (like comment tracking and archiving), and more for $79/month.

The Enterprise plan is designed for marketing agencies and larger businesses that need a secure, scalable solution to streamline feedback and collaboration across multidisciplinary teams and external stakeholders. This plan includes unlimited Pro Workspaces, unlimited MarkUps, unlimited storage, SOC II compliance documentation, a dedicated Success Manager, optional onboarding for the team, and priority support with a 99% SLA.

For help deciding which plan is best for you, feel free to contact us for more details.

Yes. Each additional Pro Workspace added to your Pro plan will cost the same as an additional subscription. Please note that you will be prompted to re-enter your credit card information when adding an extra Workspace. Each Workspace included in your Pro plan will operate independently from one another. This separation may be optimal for users who prefer to organize teams within Workspaces rather than Folders. We do recommend anyone in need of multiple Pro Workspaces within a single organization to contact us about our Enterprise offering here.

You will receive reminders that a payment is due and see warnings in your MarkUp.io dashboard. If you fail to update your payment information within five days of the due date, your account will be temporarily suspended. None of your files or folders will be deleted during this time. Once you update your payment information, your account will be reactivated, and you can continue using the platform with all of your files and folders intact.

Yes, we do offer discounts for educational institutions as well as charities. Reach out to us for more details.

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners.

No, we don’t accept PayPal at this time.

Taxes will be applied to the total MarkUp.io plan cost when applicable. Customers in the United States, the United Kingdom, and the European Union are subject to additional fees incurred by tax surcharges. However, customers residing in the UK and EU who provide a valid VAT number will not be charged any taxes; this applies to customers residing outside of the UK and EU who also have valid VAT numbers.

Yes, you will need to enter your credit card details when signing up for MarkUp.io. This ensures uninterrupted access to your chosen plan and its features. Once your payment information is entered, your subscription will begin, and you can enjoy all the benefits of the Pro or Enterprise plan without any delays.

At the end of the 30-day trial, you will be prompted in-app to add your billing information to continue with the Pro plan. If you decide not to proceed with a paid plan or fail to update your billing information, your account will be restricted. Your MarkUp limit will be reduced to 5, with only your most recent 5 MarkUps accessible, while all older MarkUps will be locked. Storage capacity will be reduced to 10 GB, and you will no longer be able to create new folders or modify existing ones. Additionally, advanced features like Private MarkUps and user role management will be disabled, and all Private MarkUps will become public. None of your files or folders will be deleted, so you can resume using the platform by upgrading to a paid plan at any time.

Unfortunately, no. We are only able to offer one free trial per registered user.

In addition to our library of extensive support articles, MarkUp.io Pro and Enterprise customers will also have continuous access to in-product Live Chat Support between 9 am and 6 pm EST Monday through Friday. We aim to respond within 5 minutes of a question being submitted in the chat. Any inquiries outside of operating hours can be submitted via email and will be handled at the start of business on the following day.

None of your files or folders will be deleted. However, your account will be restricted, and certain limitations will apply. Your MarkUp limit will be reduced to 5, with only the most recent 5 MarkUps accessible while all older MarkUps are locked. Your storage will be capped at 10 GB, and you will lose the ability to create new folders or modify existing ones. Additionally, advanced features like Private MarkUps and user role management will be disabled, and any existing Private MarkUps will become public. You can restore full access to all features and files by upgrading to a paid plan at any time.

Yes, all Enterprise plans are supported by a dedicated Customer Success Manager, who can answer any additional questions you may have about pricing, plan features, and more.

For Security/SOC II documentation, please contact your Customer Success Manager.

To set up SSO, please contact your dedicated Customer Success Manager for step-by-step instructions.