Frequently Asked Questions

MarkUp.io is the simplest way to collaborate on websites, images, PDFs, and videos. Our visual commenting platform enables professionals, teams, and enterprises to create MarkUps, leave contextual feedback, easily share that feedback for review, and get notified whenever someone adds a new comment or responds to a thread in MarkUp.io.

MarkUp.io supports over 30 file types, including PDFs, slides, images, and videos. Please refer to this related support article for a complete list of supported formats.

A Workspace is a single location that houses your MarkUps, as well as Folders for Pro and Enterprise users. A Workspace serves as the main collaboration hub. You can invite team members to your Workspace by navigating to the Workspace’s left sidebar and clicking the Team icon. From there, they’ll be directed to the Team page, where they can add team members via the Invite button. Pro and Enterprise users can also use the Team page to manage roles and permissions. Starting July 26, each user will only be able to create one Free Workspace. If you choose to upgrade to Pro, you will have an option to upgrade your existing Free Workspace, or create a brand new one with Pro features. Users managing multiple Workspaces can view and access all their Workspaces from the left sidebar. They can also move projects from one Workspace to another by clicking the three dots in the top right corner of a project tile, then selecting “Move to.” All existing Workspaces will appear as an option. Once a project has been moved from one Workspace to another, MarkUp.io will automatically transfer all the data and users associated with that project to the chosen Workspace. Finally, you can manage Workspace settings by clicking the Settings gear icon in the left sidebar. This allows you to rename your Workspace, claim its unique URL address, upload a new icon, or delete the Workspace altogether.

Pro and Enterprise users can use Folders to organize their MarkUps. Please note that Folders are not available on the Free plan. Folders have been introduced to reduce the need to establish and maintain an overwhelming number of Workspaces. As a Pro or Enterprise user, you can create as many Folders as you want. One of the biggest differentiators with the newly-introduced Folder structure is that you can create additional Folders within Folders, up to five Folders deep. This feature can help you better organize MarkUps, deliverables, clients, etc. You can share at the overarching Folder level, at the sub-Folder level, or just at the MarkUp level. As a Pro or Enterprise user, you also have more visibility over who has access to a Folder or MarkUp, remove users, or restrict access through the shared link.

There are 4 types of roles within MarkUp.io. Owners control user permissions within a Workspace, including removing user access. Like Admins, Owners can also edit the Workspace, Folders, and MarkUps, with one key difference — Owners own the Workspace and can delete the Workspace at any time. Admins control user permissions within a Workspace, including removing user access. They can also edit the Workspace, Folders, and MarkUps, but cannot delete the Workspace if they are not the primary Owner. Members are collaborators who can upload and comment on MarkUps, as well as invite stakeholders to gather feedback and update content. On the Pro and Enterprise plans, Members can also access and add/remove Folders within a Workspace. Finally, Guests are typically business/project stakeholders or individual clients who are only reviewing a project pertaining to them. Since they are just reviewing and providing feedback, they typically do not have a need to upload MarkUps.

Designed for agencies, service providers, and systems integrators, this referral program will pay commissions on sales of premium plans to partners that share MarkUp.io with prospective clients who then purchase a premium plan. Here’s how it works: Share MarkUp.io with a prospect and submit a referral. They purchase one of our premium plans. You’re rewarded with a competitive commission. Sign up here to start earning credit for referrals!

Yes! The Free tier is designed for individuals using MarkUp.io for personal or professional use on a smaller scale. Starting July 26, 2022, MarkUp.io will offer two paid subscription tiers in addition to the free plan. These paid tiers will provide enhanced file and team management systems, perfect for businesses and professionals with many internal and external collaborators.

Price: Free. 1 Workspace, 5 MarkUps, 10GB Storage. Folders: No. SSO: Yes, Google and Microsoft SSO are available.

Price: $25/month Workspaces: 1 Pro Workspace (with the ability to buy more as needed). Users: Unlimited*; MarkUps: Unlimited*; Storage: 500GB*; Account permissions: Yes*; Ability to disable share link for Private MarkUps: Yes*; Folders: Yes*. *This feature is only available with the Pro Workspace. The MarkUp.io Pro plan will be available starting July 26, 2022, and will allow users to upgrade an existing free Workspace to a Pro Workspace, or create an entirely new Pro Workspace with premium features. The Pro plan is ideal for creative professionals and small to medium-sized teams that need a simple and effective way to give and receive contextual feedback in various formats. The Pro plan includes one Pro Workspace that allows unlimited MarkUps, unlimited users, 500 GB of storage, an enhanced file organization system via folders, Private MarkUps (which are made possible by the ability to disable the share link) and priority support, all for one flat monthly fee. Pro plan users can own and control their Workspace.

Price: Get in touch for pricing details. Workspaces: Unlimited; MarkUps: Unlimited; Storage: Unlimited; Folders: Yes. The MarkUp.io Enterprise plan will be available starting July 26, 2022. If you wish to explore Enterprise as an option, or you already believe this plan is right for you, contact us now to lock in a great deal. The Enterprise plan is the perfect solution for marketing agencies and larger businesses that need a simple, unified way to give and receive contextual feedback across multidisciplinary teams and external stakeholders. The Enterprise plan includes unlimited MarkUps, unlimited storage, unlimited users, a dedicated Success Manager, optional onboarding for the team, and SOC II compliance documentation.

All three MarkUp.io pricing plans support unlimited users. In this context, “unlimited users” refers to Admins, Members, and Guests. Admins are able to control user permissions within a Workspace, including removing user access. Members have access to all MarkUps within a Workspace. Guests, on the other hand, can only access specific MarkUps they’ve been invited to review.

Yes! You can upgrade and downgrade your chosen plan at any time. For users on the Free plan, you receive a free 30-day trial. After this trial is over, you will be prompted to enter your payment information, and the billing cycle will begin. If you choose to downgrade from the Pro to the Free plan, you can do so right from the billing tab. If you downgrade mid-billing cycle, you will still be able to enjoy Pro plan features through the end of that cycle. For example, if the billing cycle starts on 6/1 and you downgrade on 6/15, you would still have access to your Pro subscription through 6/30. The downgrade to the Free plan would take effect on 7/1. If you are on an Enterprise plan, please contact your dedicated Success Manager for more information.

Ultimately, you should choose your MarkUp.io plan based on your anticipated usage of the platform. To start, the Free plan is ideal for users who plan to use MarkUp.io for small-scale personal and professional projects. Users of this plan get a single Workspace, 10 GB storage, Google and Microsoft SSO, and can create up to 5 MarkUps. The Pro plan is optimal for creative professionals and small to medium-sized teams that need a simple and effective way to give and receive contextual feedback in various formats. The Pro plan includes a Pro Workspace with unlimited MarkUps, unlimited users, 500 GB of storage, an enhanced file organization system, the ability to disable the share link for Private MarkUps, and priority support, all for one flat monthly fee of $25/month (on our annual plan). Finally, the Enterprise plan was designed to give marketing agencies and larger businesses one simple, unified place to give and receive contextual feedback across multidisciplinary teams and external stakeholders. The Enterprise plan includes unlimited storage, unlimited MarkUps, unlimited Pro Workspaces, a dedicated Success Manager, optional onboarding for the team, and SOC II & SSO compliance documentation.

Yes. Each additional Pro Workspace added to your Pro plan will cost the same as an additional subscription. Please note that you will be prompted to re-enter your credit card information when adding an extra Workspace. Each Workspace included in your Pro plan will operate independently from one another. This separation may be optimal for users who prefer to organize teams within Workspaces rather than Folders. We do recommend anyone in need of multiple Pro Workspaces within a single organization to contact us about our Enterprise offering here.

You will receive reminders that a payment is due and see warnings in your MarkUp.io dashboard. If you fail to update your payment information within five days of the due date, your account will be downgraded to the Free tier. None of your files or folders will be deleted. Once you’re able to update your payment information, you can continue using the platform with all of your files and folders intact.

Yes, we do offer discounts for educational institutions as well as charities. Reach out to us for more details.

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners.

No, we don’t accept PayPal at this time.

Taxes will be applied to the total MarkUp.io plan cost when applicable. Customers in the United States, the United Kingdom, and the European Union are subject to additional fees incurred by tax surcharges. However, customers residing in the UK and EU who provide a valid VAT number will not be charged any taxes; this applies to customers residing outside of the UK and EU who also have valid VAT numbers.

Not at all! Our Free plan is free for everyone. When you decide to give the Pro plan a try, you will be prompted to add your payment details only after the 30 days of the free trial have concluded. Suppose you’ve already decided to continue using MarkUp.io before the end of the 30-day trial. In that case, we recommend adding your payment information prior to the trial end date to avoid any interruptions to your workflow. You will not be charged for the time remaining on your free trial.

At the end of the 30-day free trial, you will be prompted in-app and via email to add your billing information, should you choose to continue with the Pro plan. If you decide not to move forward after your free 30-day trial or don’t update your billing information, you will be downgraded to the Free tier. Please note that you will still be able to access your files and folders within MarkUp.io; however, as a Free user, you will be unable to modify existing Workspaces or create new folders.

Unfortunately, no. We are only able to offer one free trial per registered user.

In addition to our library of extensive support articles, MarkUp.io Pro and Enterprise customers will also have continuous access to in-product Live Chat Support between 9 am and 6 pm EST Monday through Friday. We aim to respond within 5 minutes of a question being submitted in the chat. Any inquiries outside of operating hours can be submitted via email and will be handled at the start of business on the following day.

None of your files or folders will be deleted. However, you will lose the ability to modify existing folders or create new folders. Other Free tier limitations will also be put in place, including a storage cap of 10 GB. Please keep in mind that the Free plan only allows a total of 20 MarkUps. If you opt to downgrade, you will still be able to edit existing MarkUps; however, if you have more than 20 MarkUps in your Workspace, you will need to delete old MarkUps to make room for more.

Yes, all Enterprise plans are supported by a dedicated Customer Success Manager, who can answer any additional questions you may have about pricing, plan features, and more.

For Security/SOC II documentation, please contact your Customer Success Manager.

To set up SSO, please contact your dedicated Customer Success Manager for step-by-step instructions.